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Questions / Answers

  


 System of emission - reception

 Must I have an approval of " Provider Internet "   to use the system?

No. The system does not need an enjoyment of Internet provider. You have, on the other hand, need of a License of import and exploitation of a system Vsat. This one must be sent in:
AUTHORITY OF REGULATION OF THE POST OFFICE AND TELECOMMUNICATIONS (ARPT)
1, street kaddour RAHIM Hussein Dey -16008 ALGIERS.

 Do I need a modem to connect in Internet?

No. The system does not need a modem to connect.

 Could I use another dish aerial than the one that you supply?

No. The supplied antenna is special, made and optimized for the emission and approves by Eutelsat, she cannot be replaced in no way by the other one.

 Could I connect several computers on the system which I buy?

Yes. The system can be connected to a local area network of micro computers.

 The central unity which comes with the system is an Internet server?

Yes. The central unity which contains the cards of emission and reception can play server role.

 How many posts I can connect on the system?

The number of posts which can be connected on this server is a function of the bandwidth as well as the type of use which is made.

 Can I connect from my home on the system which is installed to my office?

Yes. Once installed, you can connect to your system by using the line phone and to use Internet at distance.

 Is it I reach all the sites of Internet without any limitation?

Yes, you have a completely normal connection on the totality of Internet and this without any limitation of no sort.

 What will happen if I move my installation towards a new site ?

You necessarily have to get in touch with us for the procedure of installation and acquisition of the license to emit of the satellite Eutelsat from the new site.

 Can I install a cybercafe of 15 or 20 posts with this system?

Yes, of course. You will need to install a network, a proxy check on a server, to make profitable your connection. We have solutions and fixed prices for this type of installation.

 Can I phone by using Internet?

Yes the possiblité exists. You have for it need of an adequate software and possibly a possibility of adjusting your supplier of telephony by Internet.

 Can I share my connection with my neighbours, for example, as in an installation of satellite television?

Yes, quite as for a cybercafe. You will naturally need a computer network in due form, each of your neighbours will need a computer which will be connected to this network.

 I would like propose this system in my region, would I have a discount on the purchase of my first kit?

Contact our Service Retailers.

 In case of breakdowns of the system, which assures its maintenance?

A one year guarantee is ensured by Company SATLINKER as well as the Service After Sales.

 I already possess a card of reception for Internet by satellite with its subscription, I would like to use your system only for the emission and to avoid all the problems bound to the telephone and in local providers. Is it possible?

No. It is not possible to couple an asymmetric solution (yours) with the other who is symmetric. Our solution uses a symmetric canal which conveys as well the descent (reception) as the ascent of packages IP (emission) in a inseparable way. We shall inform you if the technology came to evolve. Things have effectively to evolve as you can see it on our site.

 Could I use this system to connect one or several Cybercafes by modem?

You could connect so many users as allow you the available bandwidth.

 Then I to have an address fixed IP, so that I can use for example the system to connect two transport in extranet or simply to be capable of using the voice over IP?

Yes you can have access to an address fixed and personal IP who makes you "visible" directly on the NET.

 Does the Internet by satellite bidirectional function with caravans, boats etc...?

Because there is an antenna of transmission, sending a signal towards the satellite (in the space), the installation must be made by guaranteed professional. So, the Internet by satellite bidirectional does not offer the connection for a non stationary environment.

 Can I install the system myself?

Because the antenna of passes on data, sending a signal to the satellite, the installation is austerely control by the FCC, a certified professional has to make the installation. The system of Internet by satellite bidirectional is a material very sophistic satellite and must be installed(settled) by a professional. Fortunately, we have fitters' network who can install the system or whom you are.

 I can use a card NIC (network) with the Internet by satellite bidirectional?

The Internet by satellite in bidirections uses modems satellite USB (included in the purchase) to allow your PC to reach Internet via satellite. You can use a card NIC in your PC so that the other computers of your house have the access to Internet via your local area network. A card NIC cannot replace on the other hand modems Satellite.

 Can one use any courier's program with the Internet by satellite bidirectional? (Outlook, Eudora, ...)

All the software which we tested work with the Internet by satellite bidirectional.

 Be that the Internet bidirections offers a card PCI with Ethernet ports?

Since connection USB is used it is not necessary

 Is the " ping times " enough fast for the games in networks?

You can play on-line games, but because the signal has to travel at more than 44,000 miles in height, it will have there probably no enormous improvement in the time of answer.

 Can I use the FTP software, ...?

Yes all software that you use normally function

 Are there ports bloquer ?

No

 Is there a limit of use?

No, contrary to well other ISP, the system of Internet by satellite bidirectional does not put limitation, your system is always ON, 24/24 days / years without limit.

 Needs I an ISP?

No, the Internet by satellite bidiractional works in solution global; you need no more the other thing except can be of the electricity for your PC.

 Follow-up of the commands

 How to know the state of my command?

Contact the responsible for your sector

Or then :
  • telephone the 021 54 13 41
  • send a fax to the 021 54 28 72 with the reference of your command

 How to modify my command ?

To contact your retailer or write with: Ventes@satlinker.com

 After-sales support

 Is the support assured by the retailer or by SATLINKER directly?

The support of first level is assured by the retailer. In case of not resolution of the problem in 48 hours, SATLINKER undertakes on a repair within 10 days everywhere in Algeria.

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